At KETHAKI, every order is packed with care and dispatched on time to ensure a smooth shopping experience. Below is everything you need to know about how we handle deliveries.

Free Domestic Shipping

We are pleased to offer complimentary shipping across India—no hidden costs, no minimum order value.

Order Handling & Dispatch

During peak festive periods, sales, or holidays, processing might take a little longer.

Once dispatched, you will receive an email confirmation with your order details.

Estimated Delivery Window

Within India: 10–12 business days after order placement.

Delivery timelines are approximate and may shift due to courier issues, weather, or other unforeseen factors.

Tracking Your Parcel

Once shipped, you’ll receive a tracking ID to monitor your parcel’s journey. Kindly allow 24–48 hours for tracking updates to appear.

International Orders

Currently, we ship primarily within India. For customers outside India, please reach us at info@kethakistore.in
and we’ll help arrange international delivery.

Customs duties, import taxes, or additional fees are the responsibility of the recipient.

Delivery times may vary depending on customs clearance in the destination country.

Address Accuracy Matters

Please double-check your shipping address before confirming your order. Incomplete or incorrect details may result in delays or failed deliveries. If you need to make changes, contact us right after placing your order.

Unforeseen Delays

While we strive for on-time delivery, situations such as:

Courier delays or strikes

Weather disruptions

Incorrect address details
may occasionally affect timelines. If your parcel is unusually delayed, contact us and we’ll assist in resolving the issue.

Lost, Stolen, or Damaged Packages

Lost/Stolen: Once the courier marks your order as delivered, KETHAKI cannot be held responsible. If your parcel is missing, please contact the delivery partner directly or reach out to us for guidance.

Damaged: In case your order arrives damaged, notify us within 48 hours with an opening video and photographs of the package. We’ll arrange a replacement or refund as per our Returns & Refund Policy.

Need Help?

Our support team is here to assist you. For any shipping or delivery-related queries, reach us at: